Assistance & Concierge
How may we
assist you?
Explore our curated guide to the Maison de Soie experience. From our bespoke Atelier craftsmanship to global white-glove delivery.
Volume I: The Atelier
What defines a 'Bespoke' Atelier t-shirt?
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Each Atelier piece is individually hand-cut from our exclusive long-staple mulberry silk-cotton blend. Our master tailors adjust the pattern to your precise measurements, ensuring a silhouette that is uniquely yours. This process involves over 12 hours of manual labor per garment.
Can I request specific monogramming?
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Absolutely. We offer hand-embroidered initials using gold-leaf thread or tonal silk. During the checkout process for Atelier items, you will be prompted to provide your desired characters and placement.
Volume II: Journey & Arrival
What is the shipping timeline for Atelier pieces?
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Our bespoke Atelier t-shirts are crafted to order, requiring 14-21 business days for production and meticulous quality inspection before express shipping via our global logistics partners.
Do you offer international white-glove delivery?
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Maison de Soie provides complimentary white-glove delivery to over 50 countries. Your package arrives in our signature emerald-wrapped presentation box, hand-delivered by a dedicated courier where available.
How can I track my emerald-wrapped package?
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Upon dispatch, you will receive a private link via email and SMS containing real-time GPS tracking for your shipment, along with direct contact details for your assigned concierge.
Volume III: The Perfect Fit
How do I determine my perfect fit?
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We recommend consulting our Digital Fit Specialist on the product page. Alternatively, you may book a virtual consultation with an Atelier stylist who can guide you through the measuring process.
What is your return policy for Atelier items?
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Due to their highly personalized nature, Atelier pieces are final sale. However, we offer one complimentary refinement service if the fit requires minor adjustments after arrival.
Still seeking answers?
Our personal shopping team is available 24/7 to assist with your inquiries and provide private styling advice.